Why We Put This FAQ Together
Most questions we get fall into a few clear groups: how to fund your account, how withdrawals are processed, what to do when a payment doesn't reflect immediately, and how to reach us when something looks wrong. We've written each answer the way we'd explain it at a cashier desk — step by step, no jargon. DANA, OVO and GoPay each have
a slightly different confirmation flow, so we've made sure to cover the differences rather than giving you a single generic answer that doesn't actually help. For account security questions — like how OTP verification works or when ID checks are required — we've included the exact steps rather than pointing you elsewhere. If your question isn't here, our support team handles anything
not covered in this list. Use the contact paths in the support section below to reach us directly.
- DANA deposit path
- OVO transfer steps
- GoPay confirmation flow