Reference

What You Agree To When You Use royalwi

These legal terms cover how your account is created, how your data is handled, and what rules apply when you use royalwi — including deposits via DANA, OVO, or GoPay.

Account Terms ApplyDANA, OVO, GoPay CoveredIndonesia-Eligible RegionsData Handled With CarePolicy Updates Notified
royalwi What You Agree To When You Use royalwi
ACCOUNT SECURITY STANDARDS

How We Protect Your Data and Account

Your account security and data handling are not afterthoughts here. Every deposit instruction via DANA, OVO, or GoPay passes through SSL-encrypted channels, and your wallet details are never stored in plain text. We keep account activity logs for as long as required to resolve disputes and meet our operational obligations — not longer. You can request a copy of the data we hold about you by contacting support via live chat or email. If you notice a login you did not authorise, use the account-lock option in your profile settings immediately, then contact us.

Data Retention Policy We hold your account and transaction data only for as long as needed to resolve disputes and meet our operational requirements. After that period, data is removed.
SSL Encryption All DANA, OVO and GoPay deposit flows use SSL-encrypted connections. Your wallet credentials are never stored or transmitted in unprotected form on our platform.
Account Access Requests You can ask us what data we hold about your account at any time. Submit your request through live chat or email with your registered account ID attached.
Cookies and Tracking We use session cookies to keep your account login active and performance cookies to understand how our lobby pages load. You can manage cookie preferences in your browser settings.
LEGAL CONTACT PATHS

Reach Us About a Policy Question

If a section of our legal terms is unclear, or if you want to raise a dispute about a transaction made via DANA, OVO, or GoPay, there are three ways to reach our team. We aim to respond to legal and account queries within a reasonable period depending on volume. For payment-related disputes, have your e-wallet transaction reference ready when you contact us.

Live Chat Open the chat widget inside your account dashboard. Describe your legal query clearly and our team will connect you to the right handler.
Email Support Send policy questions or formal dispute notices to our support email address listed in your account settings. Include your account ID and wallet type.
Help Centre The Help Centre inside your account covers common policy questions — account closure, data requests, wallet mismatch steps and region eligibility checks.

Common Legal Questions Answered

These are the questions we hear most often about our legal terms, account policies and data rights. If your question is not listed here, reach out through live chat or the Help Centre inside your account.

Yes. Every deposit method — including GoPay, OVO and DANA — is covered by the same account terms. Your wallet transaction is logged and tied to your royalwi account record.

You can submit a data deletion request via live chat or support email. We will remove personal data that is no longer required, subject to any legal retention obligations we must meet.

Transactions where the wallet name does not match your registered profile may be held for manual review. Contact support with your DANA transaction reference to resolve the mismatch promptly.

We send a notification to the contact details on your account whenever terms change. Your continued use of the platform after that notification counts as acceptance of the revised policy.

Access depends on local law and is available only in eligible regions where local law permits. We do not make legal certainty claims — please check the rules that apply in your specific location.

Contact support via live chat or email with your e-wallet transaction reference, account ID and the date of the transaction. Our team will log the dispute and follow our standard review process.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.