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How royalwi Handles Your Personal Information

When you open an account and connect a wallet like DANA, OVO or GoPay, you share data with us — and we take that seriously.

Account data protectionWallet privacy: DANA, OVO, GoPayYour right to access your dataClear data retention termsIndonesia-relevant policy scope

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PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to request a copy of your data, ask us to delete information from your account, or raise a concern about how we handled your details, our support team handles these requests directly. You can reach us through live chat on the site, by email through the contact form in your account dashboard, or through our Indonesia support line. We aim to acknowledge every privacy request within one business day and resolve straightforward cases as quickly as possible.

Live Chat Support Start a live chat from any page on royalwi. Our Indonesia support team can handle account data questions and help you submit a formal data access or deletion request.

Account Dashboard Email Log in, go to the Help section and use the contact form to send your privacy request in writing. This creates a reference number you can follow up on.

Wallet-Linked Account Help If your concern is specifically about how DANA, OVO or GoPay transaction data is stored on your account, flag it in your message and we route it to the payments compliance team.

DATA HANDLING STANDARDS

How We Protect and Manage Your Account Data

We have built data handling around four areas: what we store, how long we keep it, who can see it and how you can change it. Each area maps to a real account or payment action — not abstract policy language. Here is how each one works in practice for an account connected to local wallets like GoPay or OVO.

Cookie and Session Data

We use session cookies to keep you logged in and to remember your account preferences. You can clear these at any time from your browser settings without losing your account data.

Account Security Practices

Login attempts trigger an OTP to your registered number. Repeated failed attempts lock the session automatically. You can review active sessions and end any unrecognised one from your account security tab.

Data Retention and Deletion

Transaction records linked to DANA, OVO or GoPay deposits are kept for as long as required by applicable financial regulations. When you close your account, non-essential data is removed within 30 days of verification.

Requesting Changes to Your Data

You can update your contact details directly in account settings. To correct transaction records or request a full data export, contact support through the dashboard form and we process it in writing.

What Data We Collect and Why We Use It

royalwi Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

We collect the information you give us when you register — your name, contact details and account credentials. When you deposit through DANA, OVO or GoPay, the transaction reference and amount are logged to your account record so withdrawals and balance history stay accurate. We do

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not store your full wallet PIN or card number; payment rails handle that on their own secure infrastructure. We also collect standard session data: device type, browser, IP address and pages visited. This helps us keep the platform running correctly and detect unusual access patterns on
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your account. We may share limited data with payment processors and fraud-prevention services only where it is strictly necessary to complete a transaction or protect your account. We do not sell your personal data to third parties. Your data is held on servers with encryption in
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transit and at rest. Availability of certain features and the scope of this policy depends on local law and the eligible region from which you access the platform. If you are in Yogyakarta or anywhere else in Indonesia, the same data-handling principles apply to your account.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About Your Privacy on royalwi

These are the questions we hear most often from people who want to understand how their data is handled. Each answer covers a specific part of our privacy practice — from wallet data to account closure.

We collect your name, email address, phone number and account login credentials. When you link a wallet like DANA or OVO, we log transaction references but not your full wallet credentials or PIN.

We share data only with payment processors like those behind DANA, OVO and GoPay, and with fraud-prevention services, strictly to complete transactions or protect your account. We do not sell your data.

Log in, go to the Help section in your dashboard and submit a data access request through the contact form. We acknowledge it within one business day and provide your data in a readable format.

Yes. Send a deletion request through live chat or the dashboard email form. Transaction records required by financial regulations are retained for the legally required period; all other data is removed within 30 days.

Payment data is encrypted in transit and at rest. We store only the transaction reference and amount needed to reconcile your account balance. Your wallet PIN and payment credentials never pass through our servers.

Yes. The same data-handling principles apply regardless of whether you access from Yogyakarta or elsewhere in Indonesia. Exact legal scope depends on local law and the eligible region from which you access the platform.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoCashback Weekly Guide InfoAbout Us

How royalwi Handles Your Personal Information

Reach Us About Your Privacy Rights

How We Protect and Manage Your Account Data

Cookie and Session Data

Account Security Practices

Data Retention and Deletion

Requesting Changes to Your Data

Common Questions About Your Privacy on royalwi

01 What personal data does royalwi collect when I open an account?

02 Does royalwi share my data with third parties?

03 How do I request a copy of my personal data?

04 Can I ask royalwi to delete my account data?

05 How does royalwi protect my GoPay or OVO transaction data?

06 Does this privacy policy apply to me if I access royalwi from Indonesia?

Privacy Policy

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